Privacy policy
Shiulii ("we", "us", or "our"), a sole proprietorship operated by Rashmita Mallick, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit [https://www.yourdomain.com] or place an order with us through our website, WhatsApp, or Instagram.
By using our website or placing an order, you agree to the practices described in this policy.
Information We Collect
We collect information that you provide directly to us, including:
Personal details: name, shipping and billing address, email address, and phone number.
Order details: products purchased, order value, and communication related to your order.
Payment information: processed securely by our third-party payment gateway. We do not store your card, UPI, or bank details on our servers.
We may also automatically collect limited technical data such as your IP address, browser type, and pages visited, to help us improve the website.
How We Use Your Information
We use your information to:
Process, fulfil, and deliver your orders.
Communicate with you about your order, including confirmations and shipping updates.
Respond to your enquiries on the website, WhatsApp, or Instagram.
Process refunds, returns, and exchanges.
Improve our products, website, and customer service.
Send occasional updates or offers, only where you have not opted out.
How We Share Your Information
We share your information only as necessary to run our business, including with:
Courier and logistics partners, to deliver your order.
Payment gateway providers, to process payments securely.
Government or legal authorities, where required by applicable law.
We do not sell or rent your personal information to third parties.
Cookies
Our website may use cookies and similar technologies to keep your session active and improve your browsing experience. You can control or disable cookies through your browser settings, though some features may not work as intended.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request to access, correct, or delete your personal information, or withdraw consent, by contacting us at [support@yourdomain.com]. We will respond within a reasonable time as required by applicable law.
Third-Party Links
Our website and social media may contain links to third-party sites (such as Instagram or WhatsApp). We are not responsible for the privacy practices of those platforms, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
Contact Us
For any questions about this Privacy Policy, contact:
Shiulii
Email: [shiulii.shop@gmail.com]
Phone: +91 9717 110 538]
Address: [C-216, Street Number 15 chattarpur enclave phase 2, c 216, 110074 New Delhi DL, India.]